Before contacting support
Health Age and related outputs are wellness estimates—not diagnoses, treatment advice, biological-age measurements, or lifespan predictions. Support cannot provide medical advice. For a medical emergency, contact local emergency services.
Who can receive an estimate?
The adult Health Age estimate supports ages 18–79 inclusive. Ages 14–17 may receive limited youth wellness guidance, but not an adult Health Age, age difference, Age Pace, younger/older result, or modeled benchmark. Unsupported or unknown ages do not receive an adult estimate.
Set up Apple Health access
- Open Health iAge and follow onboarding.
- Review Apple's Health access sheet and choose the read types you want to make available.
- Return to Health iAge and allow the initial on-device calculation to finish.
- Change access later in the Health app or iPhone Settings.
Health iAge uses read-only Apple Health access and does not write to Apple Health.
“No data or access limited”
Apple does not let apps reliably distinguish denied read access from the absence of matching Health samples. Review Health permissions, confirm that relevant categories contain recent data, reopen Health iAge, and refresh. Do not send the underlying values to support.
Not enough data or limited coverage
Health iAge can use recent trends in VO₂ max, resting heart rate, steps, Apple Exercise Time, strength-training workouts, sleep analysis, and heart-rate variability. You do not need to provide every type, but insufficient, old, or inconsistent data can reduce coverage or prevent an estimate.
Coverage describes how much usable input is represented. It is not a percentage accuracy or medical confidence score.
Modeled benchmark
The five grades—Leading, Strong, Balanced, Building, and Focus—use a simulated reference. They are not percentiles, leaderboards, or rankings of real Health iAge users. When biological sex is unavailable, the app uses a pooled sex-neutral reference and does not infer sex.
Subscription help
Seven-day introductory offer
A seven-day free trial appears only when Apple reports that your Apple Account is eligible. It begins only after you confirm through Apple's purchase flow. Installing the app, onboarding, or granting Health access does not start a trial.
Restore purchases
- Open Health iAge Settings.
- Open Subscription and tap Restore Purchases.
- Make sure the device uses the Apple Account that made the purchase.
Manage, cancel, or request a refund
Open Health iAge Settings → Subscription → Manage Subscription, or use Apple's subscription settings. Apple processes billing and refund requests through reportaproblem.apple.com. Deleting the app or its local health data does not cancel a subscription.
Delete local health data
Open Health iAge Settings, choose Delete local health data, review the message, and confirm. This clears Health iAge reports/history and its local Apple Health-derived cache, returns the app to onboarding, and makes derived Watch displays unavailable when connectivity permits.
It does not delete source data from Apple Health, revoke Health permissions automatically, cancel an Apple subscription, or erase Apple transaction history.
Apple Watch and complications
The paired iPhone sends a limited derived snapshot to Apple Watch. It does not send raw Health samples, date of birth, biological sex, or detailed sleep, heart-rate, or HRV values.
If a value is unavailable, stale, or expired, open Health iAge on the iPhone and allow it to refresh, then open the Watch app. Confirm the subscription entitlement is active or restore purchases when appropriate. A complication is visible to anyone who can see your watch face.
Report a bug safely
Prefer a written description over a screenshot. If a screenshot is essential, crop or cover Health Age values, calendar age, benchmark grade, dates, notifications, and identifying or health-related details. We will never ask for your Apple Account password, device passcode, two-factor code, complete payment-card number, or raw Apple Health database.
Contact and policies
English support: service@healthage.cloud
Target response time: within 48 hours
Privacy requests: privacy@healthage.cloud